Terms and Conditions

1. Scope

These Terms and Conditions apply to all purchases made through the Cup of Hygge online shop.

Cup of Hygge
Owner: Jessica Warstat
Algade 1a
6950 Ringkøbing
Denmark

By placing an order, the customer accepts these Terms and Conditions.

2. Products and Contract Formation

The presentation of products in our online shop does not constitute a legally binding offer, but rather an invitation to place an order.

By submitting an order, the customer makes a binding offer to purchase the selected products. The purchase agreement is concluded once the order has been confirmed by Cup of Hygge.

3. Prices and Payment

All stated prices include applicable VAT.

Payment is made using the payment methods available during the checkout process.

Cup of Hygge reserves the right to process orders only after successful payment confirmation.

4. Products and Handmade Items

Many of our products are handmade with love and attention to detail or carefully selected from small producers.

Due to the handmade nature of our products, small variations in colour, shape or appearance may occur. These variations are not considered defects but are part of the unique character of handmade products.

5. Custom-Made Products

Products that are made or adjusted specifically according to customer requests are created individually for the respective customer.

This includes, for example, personalised jewellery, special colour requests or individual adjustments.

For such products, the statutory right of withdrawal may be excluded according to applicable consumer regulations, as the product has been made according to the customer’s specifications.

6. Delivery and Collection

Delivery is made to the address provided by the customer during the ordering process.

Available shipping options and shipping costs are displayed during checkout.

Alternatively, customers may choose local pickup at Cup of Hygge by selecting the “Pickup in store” option.

7. Returns and Refunds

Information about returns, refunds and the right of withdrawal can be found in our separate Return and Refund Policy.

8. Complaints

If a product is damaged or defective, customers are requested to contact us as soon as possible after receiving the item.

We carefully review all complaints and always aim to find a suitable solution together with the customer.

9. Retention of Title

The goods remain the property of Cup of Hygge until full payment has been received.

10. Applicable Law

These Terms and Conditions and all agreements between Cup of Hygge and the customer are governed by Danish law, while respecting mandatory consumer protection regulations.

11. Contact

If you have any questions regarding our Terms and Conditions, please contact us:

Cup of Hygge
kontakt@cupofhygge.dk